Scammers Are Targeting Grandparents - Here's How to Stay One Step Ahead

Sandra Sands • May 30, 2025

Could You Spot a Scam in the Middle of the Night?


Imagine getting a call in the middle of the night from someone claiming to be your grandchild, panicked and in trouble. They say they’ve been in an accident or arrested—and they desperately need money. Your heart races. You’d do anything to help. That’s exactly what scammers are counting on.


The Federal Communications Commission (FCC) has recently issued a warning about a rise in what's known as the “grandparent scam”—a sneaky and heartless scheme targeting older adults with urgent, emotional phone calls meant to trick them into sending money.


What Is the Grandparent Scam?


These scams usually start with a phone call from someone pretending to be your grandchild (or another close relative). They’ll say they’re in trouble—maybe stuck in jail or in a hospital—and they need money fast for bail, legal fees, or emergency expenses.


To make things even more convincing, they may hand the phone off to someone pretending to be a lawyer or a police officer. And they’ll likely ask you not to tell anyone—saying it’s a “private” or “sensitive” situation.


That sense of urgency is key to the scam. It’s meant to bypass your instinct to double-check and make you act fast—before you have time to think it through or talk to someone else.


Why It Works—and Why It’s Dangerous


These calls often come late at night or early in the morning, when you’re more likely to be caught off guard. The scammer might not even say who they are—just “Grandma, it’s me”—and hope you fill in the blank for them. From there, they use that information to sound more convincing.


Some victims have been asked to send money via wire transfer, cryptocurrency, gift cards, or even in cash via courier—all methods that are difficult or impossible to trace or reverse. According to the FCC, scammers using this method have stolen tens of millions of dollars from seniors across the U.S.


Watch for These Warning Signs


If you or someone you love receives a call like this, here are some red flags that it could be a scam:

🔹 High pressure and urgency – You’re told to act immediately
🔹 Vague or strange details – They may not identify themselves clearly, or hope you’ll say the              grandchild’s name for them
🔹 Unverifiable location or story – They say they’re in jail overseas or in a place where you                 can’t easily check on them
🔹 Unusual payment requests – Gift cards, Bitcoin, wire transfers, or cash deliveries
🔹 Calls at odd hours – Scammers try to catch you when you’re less alert


What To Do If You Get a Suspicious Call


If something doesn’t feel right, trust your gut. Here’s what you can do to stay safe:

  • Hang up and verify – Call your grandchild or their parent using a phone number you know is theirs
  • Talk to someone you trust – A second opinion from a friend or family member can make all the difference
  • Don’t rely on caller ID – Scammers often “spoof” numbers to make it look like someone you know is calling
  • Block the number – Use your phone’s settings to block suspicious calls
  • Report the scam – Contact the National Elder Fraud Hotline at 833-FRAUD-11 and file a complaint with the FCC


What If You’ve Already Sent Money?


First of all, don’t panic—and know that you’re not alone. Scammers are incredibly convincing, and even smart, cautious people have been tricked.

Here’s what to do:


  1. Call your bank or payment service right away – They may be able to stop or reverse the transaction if it's recent
     
  2. Report it – Contact the FCC, your local police, and the FBI’s Internet Crime Complaint Center at ic3.gov
     
  3. Let your family know – They can help protect you and others from future attempts
     


Help Protect Others, Too


The more people know about this scam, the harder it becomes for criminals to succeed. Please share this information with friends, neighbors, and especially your older loved ones. A quick conversation now could prevent a heartache later.


And remember—if you ever get a call like this and aren’t sure what to do, don’t rush. Take a breath, hang up, and check in with someone you trust. Real family emergencies don’t come with secret demands or payments via gift cards.

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Juneteenth Celebration

By Sandra Sands • June 2, 2025
Juneteenth & Health Equity: Celebrating Freedom and Access As we commemorate Juneteenth—the celebration of freedom for the last enslaved African Americans in the U.S.—i t’s also an opportunity to reflect on another vital form of freedom: access to quality health care. What is Juneteenth? Juneteenth, observed on June 19 , marks the day in 1865 when enslaved African Americans in Galveston, Texas, were finally informed of their freedom—over two years after the Emancipation Proclamation. It is a powerful reminder of delayed justice, systemic barriers, and the ongoing pursuit of equality. Why Talk About Health Equity? Even in 2025, health disparities persist —especially among Black Americans and other communities of color. Research continues to show differences in access to health coverage, outcomes, and preventive care. Black Americans are more likely to be uninsured than white Americans. Chronic conditions like diabetes and hypertension are more prevalent and often diagnosed later. Access to care is uneven due to geographic, financial, and systemic barriers . Insurance & Access: Where We Stand Progress has been made—particularly through the Affordable Care Act (ACA) and expanded Medicaid access in many states. Still, the gap remains. Here’s where insurance providers and advisors can step in: Educate clients on ACA enrollment periods and subsidies. Assist with understanding eligibility and Special Enrollment Periods. Partner with community organizations to bring coverage awareness to underserved areas. Taking Action: How We Can Help Health equity isn’t a checkbox—it’s an ongoing commitment. Our agency believes: Everyone deserves access to affordable, quality care. Navigating insurance shouldn’t require insider knowledge. Representation and outreach matter, especially during times of awareness like Juneteenth. Help Pursue Equity As we honor Juneteenth, let’s also commit to closing the gap in healthcare. Share resources, educate your community, and advocate for policies that expand access. Need help understanding your coverage options? We’re here to guide you—whether you’re looking at ACA plans, individual health coverage, or group options.

Safe Travel Starts at Home

By Sandra Sands • June 2, 2025
Safe Travel Starts at Home: 7 Tips for a Healthy Summer Vacation Whether you’re planning a weekend getaway or a long-awaited international adventure, setting off on a trip is always exciting—but can also be unpredictable. That’s why preparing for the unexpected, especially when it comes to your health, is essential. Knowing what your medical coverage includes (and doesn’t) while traveling can help you stay healthy, avoid costly surprises, and soak up the unforgettable moments on your journey. Let’s walk through some proactive steps you can take before packing your bags—from vaccinations and insurance to emergency planning and fraud protection. 1. Know What Your Health Plan Covers—And Where Medical surprises aren’t on anyone’s itinerary—but it’s best to be prepared. Start by knowing how your insurance policy covers (or doesn’t) the region you’re traveling to. Individual health policyholders, review your insurer’s network coverage. Some plans only cover in-network or state-specific services, while others offer broader emergency coverage or travel-specific riders. Consult your insurance agent to get help reviewing your policy. Medicare beneficiaries, Original Medicare (Parts A & B) typically doesn’t cover medical care outside the U.S., except in limited circumstances. If you have a Medicare Advantage Plan, it may include emergency and urgent coverage abroad, but this varies by provider. Check your plan’s Evidence of Coverage or speak to your plan representative before traveling. 2. Consider Supplemental Insurance If you're a frequent traveler or heading abroad, look into some options to help cover you. Some options include: Travel Medical Insurance : Plans offer emergency coverage during trips outside the U.S. and tend to be affordable. Evacuation Insurance : This covers transport to a qualified medical facility if the nearest care is inadequate. An evacuation clause is often, but not always, included in a travel insurance plan. Medicare Supplement Insurance (Medigap) : Some Medigap policies cover emergency care abroad, typically up to plan limits and with a deductible. Critical Illness Insurance : A lump-sum payout can provide financial flexibility in case you’re diagnosed with a covered condition like a heart attack or stroke during travel. Be sure to read the fine print—some policies require you to be under a certain age, and preexisting conditions may not be covered. Your licensed insurance agent can help talk you through your options. 3. Keep Your Medical Info Handy Consider using a secure health app or digital wallet to access all your health records quickly. But just in case your phone is inaccessible, bring physical copies of these important documents as well: Your insurance or Medicare cards Emergency contact numbers (include the country code +1 if you’re traveling abroad) A medication list with dosages Allergy and medical condition alerts Pack all essential paperwork together in a waterproof sleeve in your luggage, and leave a second copy with someone back home. 4. Schedule Preventive Care Before Departure Most insurance plans cover preventive care services like wellness visits, vaccinations, and screenings. Before your trip, check these tasks off your list: Get vaccinated : Make sure you’re up to date on your flu, COVID-19, and tetanus shots. If traveling internationally, check the CDC recommendations for the region you’re visiting, which may include Hepatitis A/B, typhoid, or yellow fever vaccinations. Stock up on medications : Make sure you have enough for your entire trip, including extras in case of delays. Some health insurance plans offer mail-order pharmacy options. Visit your provider : Discuss any destination-specific risks and request a travel health consultation if needed. 5. Prepare for Fraud Protection Abroad Travelers are common targets for scams. If you’re a Medicare beneficiary, protect your Medicare number like a credit card. Fraudsters may try to use it to get free services or access your personal health data. Tips: Never share your Medicare number via phone or email. Use only official websites or verified agents to review your policy while traveling. Regularly check your policy’s Explanation of Benefits (EOB) for suspicious claims. 6. Create a Medical Emergency Plan Ask yourself some questions to be ready for an emergency: Where is the nearest hospital or clinic? Do they accept your insurance? What’s the procedure if you need medical evacuation? If you have any medical conditions, it’s wise to carry an alert card in your wallet, including translated versions if you’re traveling in areas where English is not commonly spoken. 7. Stay Active and Healthy on the Go To adapt an old phrase: Health never takes a vacation . It’s all too easy to leave good habits behind when you head out on a trip, but taking care of your body is just as important whether you’re at home or away. Move regularly : Stretch and walk every few hours, especially on long flights or bus rides. Hydrate, hydrate, hydrate! Drink plenty of water to counter the effects of extra activities, extra sun—and maybe that extra mai tai on the beach. Eat balanced meals: Meals on the go tend to lack a healthy dose of fiber, which can lead to digestive distress. Be sure to seek out veggies and whole grains or consider bringing a fiber supplement with you. Rest : Fatigue lowers immunity. Don’t skip on sleep! Keep germs at bay: Use hand sanitizer, wash your hands frequently, and consider wearing a mask on crowded airplanes or mass transit. Don’t forget these essentials to keep yourself feeling your best—so you can focus on making great memories. Conclusion Travel is one of life’s great joys—but staying healthy and protected while you’re away starts long before you leave home. By understanding your health insurance benefits, considering supplemental coverage, and taking simple precautions, you can set off with confidence. Whether you’re hiking the Rockies or relaxing on a beach in Mexico, being prepared means you can focus on the adventure ahead. Safe travels!